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IMPORTANT – PLEASE READ BEFORE BOOKING

 

To ensure a smooth and enjoyable experience from your Nottingham Braids Hair Wig Specialist, please take a moment to review the following terms before securing your appointment or making your purchase:

 

Deposit & Payment

• A 25- 35% non-refundable deposit is required to confirm your booking. This will be applied to your total service cost.

• The remaining balance is payable in cash on the day of your appointment.

• Deposits are accepted on our website or in person.

• For Parents Booking for Children:
  If you're booking an appointment for your child, you must accompany them on the day. Children may change the style you booked for, which can affect the price. Additionally, certain decisions—like choosing a hot water finish, gel finish, or adding extra hair—may be required during the appointment.
  We cannot be held responsible for choices made by your child in your absence. Please attend with your child to avoid misunderstandings.

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Hair Preparation

• If you do not require a Hair Cleanse and Treatment (shampoo and conditioning), which is available for £50, please arrive with your hair:

  • Clean

  • Fully detangled

  • Properly blow-dried

• This is essential to maintain hygiene and quality. If your hair is not properly prepared, we may:

  • Recommend the cleanse and treatment service, or

  • Cancel your appointment, as we do not braid unclean hair.

  • Carry out the simple detangling and stretching (blow-dried) process, and a £25 preparation fee will be added to your service.

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Wash & Blow Dry Policy

At Peretz Hair Wig & Cosmetics, a standard wash & blow dry service takes 7 –15 minutes for hair that is:

• Free from tangles

• Fully taken down (not in braids, twists, or partially undone styles)

• Ready to wash

Important to Note:

1. Partially Taken-Down Styles – Hair must be fully taken down before this service. If not, additional charges will apply or you may be asked to rebook under a “Takedown'', plus the appropriate ''Wash & Blow Dry” service.

2. Tangled or Matted Hair – If detangling takes more than 10 minutes, a surcharge will apply based on the extra time required.

3. Transparency in Pricing – All prices listed are “from” prices. Extra time or detangling will be discussed with you before the service begins.

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Braiding Duration Policy

Braiding is a detailed and time-consuming process. On average, a full braid service can take up to 6 hours, depending on the chosen style, hair type, and length. We kindly ask clients to plan their schedules accordingly before booking an appointment.

Your patience during the process ensures the best possible results, as our stylists dedicate the necessary time to achieve neat, lasting, and high-quality braids. If you feel the timing will be a problem to the extent that you may become dissatisfied or complain after service, we kindly ask that you do not book.

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Policy on Remaining Hair Extensions

Any remaining hair extensions (including packs, bundles, or unused portions) from your appointment may be collected at the end of your service.

• Extensions will not automatically be returned. Clients must request their remaining extensions before leaving the salon.

• Peretz Hair Wig & Cosmetics does not store or keep leftover hair for clients.

• Any extensions or left over accessories not requested and collected on the same day of service will be disposed of immediately for hygiene and space reasons.

 

Terms of Purchase for Hair Extensions & Related Products

 

At Peretz Hair Wigs & Cosmetics, we are committed to providing our customers with high-quality hair extensions, wigs, and related products. To ensure fairness, transparency, and compliance with health and safety standards, the following terms apply to all purchases:

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No Returns or Exchanges

• For health and hygiene reasons, once purchased, hair extensions, wigs, ponytails, wig caps, and similar hair products are strictly non-refundable and non-exchangeable.

• This policy applies even if the product packaging has not been opened.

Customer Responsibility

• Our team may assist by showing you available options, but the final decision to purchase rests entirely with the customer.

• Customers are encouraged to carefully check the colour, length, texture, and style of hair products before purchase.

• We cannot accept responsibility if the product later does not suit your preference, hairstyle, or your hairdresser’s requirements.

Product Inspection

• Customers are welcome to inspect products thoroughly before completing their purchase.

• Once payment is made, it is taken as confirmation that the customer is satisfied with their choice.

Receipts & Proof of Purchase

• Receipts clearly state that hair extensions, wigs, ponytails, and wig caps cannot be returned or exchanged once purchased.

• By completing a purchase, customers agree to these terms.

Faulty or Damaged Products

• This policy does not affect your statutory rights. If a product is proven to be faulty or defective at the time of purchase, we will offer an appropriate remedy in line with consumer law.

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Late Cancellation & Hair Preparation Policy

For hair appointments, if hair extensions/bundles are dropped off, preparation begins before your booked time. This includes opening the bundles, sectioning the hair, and discarding the packaging.
If you cancel within 24 hours of your appointment after hair preparation has started, a £30 late cancellation fee will be charged to cover time, and stylist costs.

• If you wish to reschedule, we will hold the prepared hair for your next appointment (up to 7 working days).

• If you do not return within this period, the prepared hair be discarded.​

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1. Appointment Cancellations:

• All cancellations must be made at least 24 hours in advance not within.

• Cancellations made within less than 24 hours of the scheduled appointment will incur a £30 cancellation fee.

• Deposits paid for appointments are non-refundable if the cancellation is made within 24 hours of the booking.

2. No-Shows:

• Clients who do not show up for their scheduled appointment without notice will be considered a no-show.

• No-shows will result in the forfeiture of any deposit paid.

• Repeated no-shows may result in prepayment requirements for future bookings.

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3. Booking Confirmation:

• All appointments are confirmed once a deposit is received.

• Deposits secure your appointment time and allow us to manage scheduling efficiently.

4. Rescheduling:

• If you need to reschedule, please notify us at least 48 hours before your appointment to avoid fees or deposit forfeiture.

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Guests

• No extra guests are allowed during your appointment.

• For children receiving a service, one parent or guardian may accompany them.

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Arrival Time & Late Policy

• Please be on time. A £20 late fee applies after 15 minutes.

• Arrivals later than 30 minutes will result in automatic cancellation, and the deposit will not be refunded.

 

Style Requests

• If the style you'd like isn’t listed on the booking site, please text 07359 569005 for assistance.

• Allow 24–48 hours for a response.

 

Respectful Environment

• We aim to create a calm, respectful space for all clients.

• We kindly reserve the right to decline service in cases where:

  • Expectations are unclear

  • Communication is difficult

  • Negative or disruptive behavior is present

• In such cases, your deposit will be forfeited.

 

Cancellations & No-Shows

• No-call, no-show appointments will result in a charge and loss of your deposit.​

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Pricing & Consultation

• All prices are clearly communicated during consultation and confirmed before payment.

• Prices reflect the time, skill, and materials required.

• Discounted services are offered at our discretion as a gesture of goodwill.

• We do not accept price negotiations after the service is complete.

 

 Custom Work & Hair Type Disclaimer

• Custom work such as wig replacements, closures, and frontals requires specialised skill and attention to detail.

• When combining synthetic and human hair, certain styling limitations apply and will be explained during consultation.

• Styling services (e.g., tonging, curling) are not included unless specifically paid for.

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 Hair Braids & Locs Aftercare Policy

At Peretz Hair Wig & Cosmetics, we take pride in providing high-quality braid and loc services. To maintain the longevity of your style and the health of your natural hair, it is important that all clients follow our aftercare guidance.

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1. Water & Moisture

• Constantly pouring water directly into braids or locs can cause frizzing, slippage, scalp odor, and premature loosening.

• Clients with fine or silky hair textures (such as Caucasian hair) are particularly prone to slippage and tension breakage when braids are repeatedly soaked.

• Excessive wetting of braids/locs may require early repair or reinstallation, which will be chargeable.

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2. Recommended Care

• Use braid sprays, leave-in conditioners, and lightweight oils (e.g., argan or jojoba) instead of water.

• Mist lightly for hydration rather than drenching.

• Always dry braids thoroughly after washing or swimming to prevent mildew and scalp irritation.

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3. Client Responsibility

• Peretz Hair Wig & Cosmetics is not responsible for braid or loc styles that become loose, frizzy, or damaged due to improper aftercare (including constant wetting, heavy product build-up, or failure to follow provided guidance).

• Repairs or reinstallations resulting from these issues will incur an additional service fee.

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4. Acceptance of Terms

By booking a braid or loc service with Peretz Hair Wig & Cosmetics, you agree to follow the recommended aftercare instructions. Failure to do so may shorten the lifespan of your style and result in additional costs for repair or reinstallation.

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 Wig Booking Policy

• We only provide cutting, layering, and styling services for wigs that are:

Human hair or high-quality synthetic wigs.

Professionally manufactured and retailed through recognised suppliers or directly purchased from Peretz Wigs.

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• We do not accept:

Wigs made at home or privately constructed without professional standards.

Wigs of unknown fibre, origin, or quality.

Wigs that have not been manufactured for resale to the wider market.

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This policy ensures we can deliver consistent, safe, and professional results for every client.

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Complaints & Concerns

• All service concerns must be raised within 48 hours of collection.

• We aim to resolve genuine issues professionally and fairly.

• Once a matter has been explained and clarified, we will not engage in repeated or circular discussions.

 

Respect & Right to Refuse Service

• Disrespectful, aggressive, or abusive behaviour toward our staff will not be tolerated.

• We reserve the right to refuse service to any client whose behaviour compromises the wellbeing of our team or business.

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Payment Clarification Clause

 

Prices quoted are for the service only and do not include the cost of hair extensions unless otherwise stated. Clients are advised to confirm their total charges before the appointment. Receipts or appointment records will reflect the actual amount paid.

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Extension Responsibility Clause

 

Clients are responsible for providing their own hair extensions unless prior arrangements have been made. We are not responsible for the quality or condition of extensions not purchased through us.

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Maintenance & Longevity Disclaimer

 

The longevity of braided and cornrow hairstyles varies depending on individual hair growth, hair texture, aftercare, and maintenance. For the best appearance, we recommend a refresh or touch-up every 2–3 weeks.

When coming for your touch up appointment, please ensure that you have already taken down two front rows and one back row of your braids, with the hair combed, thoroughly cleaned, and detangled. We do not braid on unclean or tangled hair.

If you prefer us to handle the take-down, this service is available at £25 per hour.

 

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Styling Approval Clause

 

Clients are given the opportunity to review and approve the style, thickness, and parting during the service. If any adjustments are required, these should be raised before the service is completed.

 

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Time Duration Clause

 

For non braided hairstyles styling duration can vary based on hair length, style complexity, and volume. An estimated time will be provided, but may change depending on the final look and length requested by the client.

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Complaint Procedure Clause

 

If a client is dissatisfied with a service, they must contact us within 24 to 48 hours to allow for a fair review. Complaints made after this period will not be eligible for adjustments.

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Terms of Service for Colour Services

Patch & Strand Tests

• All new colour clients must have a patch test at least 48 hours before their appointment.

• A strand test may also be carried out to check colour results and hair condition.

• Without these tests, colour services will not proceed.

Consultations

• A consultation is required before all major colour changes, bleaching, or corrective work.

• During the consultation, we will assess your hair history, condition, and desired result.

• Please provide accurate information about previous colour treatments (including home dyes) to avoid unexpected results.

Pricing & Deposits

• All prices are “from” prices and may increase depending on hair length, thickness, or additional product required.

• A non-refundable deposit is required to secure all colour appointments. This will be deducted from your final bill.

• Correctional colour work and bleaching require higher deposits due to the time and product commitment.

Cancellations & No-Shows

• We require 48 hours’ notice for cancellations or rescheduling.

• Cancellations made with less than 48 hours’ notice may result in loss of deposit or a cancellation fee.

• No-shows may be charged up to 50% of the service cost and may be refused future bookings.

Service Time & Results

• Colour services may take several hours, especially bleaching or corrective work. Please allow sufficient time.

• While we use professional products and techniques, individual results may vary depending on hair condition, history, and texture.

• Multiple sessions may be required to achieve your desired colour safely.

Aftercare

• We recommend using salon-approved aftercare products to maintain colour and hair health.

• Peretz Hair Wig & Cosmetics is not liable for fading or damage caused by incorrect aftercare, heat damage, or use of unsuitable products.

Refunds & Adjustments

• Due to the nature of hair colouring, we do not offer refunds.

• If you are not fully satisfied, please contact us within 7 days so we can assess and make reasonable adjustments if needed.

• Adjustments will only be made if the original aftercare advice has been followed.

Health & Safety

• If you are pregnant, breastfeeding, or have medical conditions (e.g. scalp sensitivity, allergies, or hair loss), please inform us at consultation.

• We reserve the right to decline services if we believe it may compromise your health or hair condition.

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Agreement to Terms

By booking with us, you confirm that you have read, understood, and agreed to these terms.

 

We appreciate your understanding and look forward to giving you the best service possible! 💛